That is the result of a survey by the IGES institute, about which the newspapers of the "Neue Berliner Redaktionsgesellschaft" report. Among more than 5.500 relatives and those affected from 29 regions in Germany, a good 90 percent were satisfied that the advice was easily accessible and helpful, according to the 280-page report.
The study is due to be handed over to Federal Minister of Health Jens Spahn (CDU) on Thursday. It is the first major survey of nursing pilots since their introduction in 2009. It is required by law and is now scheduled to take place every three years. Almost 80 percent said they had always had contact with the same consultant. Over 95 percent said they could have followed the advice well, and more than 97 percent said there was enough time available. From the perspective of 95,5 percent of the insured surveyed, their wishes were adequately addressed. The respondents also said that the first request made an appointment within a few days possible. In more than 80 percent of the cases, the consultants came home to the affected insured.
The umbrella association of health insurers, which commissioned the study, was satisfied with the result. It shows that those in need of care and their relatives are given independent, neutral and comprehensive advice, said Deputy Chairman Gernot Kiefer: "We are pleased that almost two thirds of those insured have received advice from their care insurance."